Sugamya Bharat App (SBA)

Government revamps Sugamya Bharat App to strengthen Accessibility Support for Divyangjan and Elderly Citizens

App becomes more Intuitive and User-friendly, with AI-powered chatbot, to provide real-time information on Government Initiatives/Schemes

The Sugamya Bharat App (SBA), a flagship initiative of the Government of India dedicated to enhancing accessibility for divyangjan and elderly citizens in India, has been recently revamped to provide a more user-friendly and impactful experience.

The recent revamp of the App introduces several enhanced features, including:

1. A more intuitive and user-friendly interface.
2. AI-powered chatbot support to assist users in real time.
3. Circulars and notifications about new initiatives related to accessibility.
4. Integration of government schemes and other valuable resources for persons with disabilities.

Users can easily upload geo-tagged photos of locations where accessibility barriers exist, enabling authorities to take prompt corrective action. Since its inception, the app has received a total of 2,705 complaints, of which 1,897 have been successfully resolved, reflecting the government’s commitment to creating an inclusive environment for all. The DEPwD continues to encourage public to actively participate in reporting accessibility challenges and supporting the Government’s vision of a barrier-free India.

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